We want you to be completely satisfied with your purchase. We understand that sometimes items may arrive damaged, not function as intended, or not match their description. We also stand behind the quality of our watches with a warranty policy. Here's what you need to know.
Return Policy
When You Can Return Your Watch
We accept returns in the following situations:
- Your watch arrives damaged during shipping
- The watch shows manufacturer defects
- The watch doesn't function properly upon arrival
- The watch doesn't match our product description or photos on our website
Time is Important
Please take a moment to inspect your watch as soon as it arrives. Check that it matches our product description and photos, and test its functionality. If you notice any issues, you must let us know within 3 days of delivery. You'll then have up to 7 days from the delivery date to initiate the return process.
Documenting Your Return
To protect both you and us, we need video evidence of any issues. Please record yourself:
- Opening the shipping package exactly as it arrived
- Showing the watch's condition and any damage
- Demonstrating any functionality issues you've discovered
- If the watch doesn't match our description, please show clear footage comparing the received item to our product listing
How to Return Your Watch
Start by sending us an email with your videos within 3 days of receiving your watch. Our team will review your submission promptly. If we approve your return, we'll provide you with a return shipping address based on your location.
When returning the watch, please package it exactly as you received it, using all the original packaging materials. This helps ensure your watch arrives safely back to us.
What You'll Get Back
Once we receive and inspect your return, we'll process a full refund for the watch. Please note that we cannot refund your original shipping charges.
Warranty Policy
Coverage Period and Scope
We provide a one-year warranty that covers the watch movement from the date of purchase. This warranty gives you peace of mind knowing that we'll repair any movement-related issues that occur during normal use.
What's Not Covered
Our warranty doesn't cover:
- Damage from accidents or improper use
- Water damage
- Normal wear and tear
- Battery replacement
- Cosmetic issues like scratches or wear to the case, crystal, or band
How to Get Warranty Service
If your watch needs warranty repair:
- Contact our customer service team to describe the issue
- If approved for warranty service, we'll provide shipping instructions
- You'll need to cover the shipping costs to send the watch to us
- We'll repair the movement and ship the watch back to you
Shipping for Warranty Service
While we're happy to repair your watch under warranty, please note that you're responsible for the shipping costs when sending the watch to us for repair. We recommend using insured, trackable shipping to protect your watch during transit.
Final Notes
Remember to use trackable and insured shipping for all returns and warranty repairs. This protects both you and us during the shipping process. If you have any questions about our return or warranty policies, please don't hesitate to reach out to our customer service team.